Guide to USING THIS SHOP

How to Purchase products from this website's shop

If you are reading this from a phone, turn your phone sideways, because this page is easiest read in landscape orientation.

In summary, the easiest way to buy products using this shopping system is to be a registered customer, with an address set up, before attempting to do checkout and payment. However many people put a product into the cart first, then try to check it out, so this following reflects that.

1. Select Products: Most folk move around the shop first, and many add the product(s) that that they want to purchase to the Cart. So let's assume that you are like most folk and that's what you have already done, or will do first. (Optionally, you can also add products that you are interested in to the 'Wishlist'. Wish-listed products are not in the Cart, but they are easily found later from anywhere in the shop including from the Cart page. So one way or the other let's assume that you have now put some products into the Cart.)
    
2. Register as a Customer: From the menu (at the top), select 'My Account" -> Register, and fill in your name etc to register as a new Customer. This will get you registered and you will be automatically logged in. If you are already a registered Customer, just log in using the login pane next to the registration pane. At this point you can confirm that you are logged into your account. If you select "My Account" it will show the "Logout" option as per the image at the top of this page. That means you must be now logged in.
    
3. Register your address(es): Now that you are logged in, ensure you have your address(es) in the system. From "My Account" as per the image, select the "My Account" sub-option. This takes you to a page to view and change account details, including your address(es) etc. You can set up separate addresses for "Payment address" and also Shipping address(es).
    
4. Check out and pay: Now that you are registered as a customer, and have your address(es) set up, go back into the Cart to do the Checkout and payment.
   When in the Cart ...
   1. Select a registered address as the Payment Address. (Optionally select a different address to receive delivery of the any freighted order.);
   2. Choose the "Stripe" Payment Method from the dropdown (ie Stripe is the only payment method currently used, so please select it),
   3. Select "I have read and agree to the Terms & Conditions" - Presumably you did read them, else do so now.
   4. Now the Stripe payment processor will pop up additional fields for you to enter your credit card details at the bottom of the page.
      Enter the details.
      f they are correct the 'Submit Payment' button will become selectable. Hit it, then wait a few seconds for a payment confirmation message to appear.
      If an error message appears indicating that the payment failed in any way, contact us.
      Do not retry the payment, or you might actually pay multiple times and it cost us and you time and money to return your duplicate payment.

If you have any questions, problems, feedback or suggestions to refine this help information, please contact us via the Contact Form.